Terms & Conditions
Customisation & Alterations
The majority of our made to order jewellery can be customised, either in gemstone size, metal type or finger size. Our pre-owned jewellery may be altered, however, this would be judged on each individual piece, to re size the finger size of a ring (excluding full eternity rings) can be expertly altered to your finger size.
Please note: There may be additional charges for any work carried out.
We have tried to note as much information as possible. Some carat weights are estimations due to the stone being mounted when calculated. Weights and dimensions will also be approximate. The colour and clarity estimations are completed by our, in house, qualified professionals unless otherwise stated by independent valuers. Example; GIA
We have a busy shop and pieces that are on the website are also available to purchase in our shops, we endeavour to remove items off the website as soon as they have sold, but sometimes this can be difficult to keep up with during peak periods, holidays & illness. On the occasion of a customer purchasing an item through the website that is actually sold we will refund accordingly as soon as posisble.
Our images are taken in house and we endeavour to match the likeliness of the item as closely as possible.
All items comes with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.
All our watches are fully serviced before they are displayed and come with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.
We do not give refunds; however, we will gladly exchange or raise a credit within 28 days of purchase. Credit notes are only valid up to 1 year after the credit note is raised.
All our deliveries are fully insured and tracked via Royal Mail, special delivery. Delivery is subject to stock availability and we aim to deliver within 3 to 5 working days, dependent on alterations or customisations. If items require shipping overseas, please contact us to discuss cost.
We endeavour to show the items to their truest standard in the images you see. Our preowned rings are inspected and then refurbished by experienced goldsmiths to ensure wear-ability and keep originality, however we don’t want to polish away all the character and history of our preowned pieces, so you will naturally see some small signs of wear from the previous owner. If you wish to have anything looked at that you can see, please get in touch with us, we are happy to help.
We comply with the Data Protection Act 1998 and the GDPR rules 2018 and will take responsible precautions to ensure that your data is kept securely. You are entitled to be provided with details of the data that we hold about you upon request.