Terms & Conditions
Customisation & Alterations
The majority of our made to order jewellery can be customised, either in gemstone size, metal type or finger size. Our jewellery may be altered, however, this would be judged on each individual piece. Certain rings are not able to be sized due to their design, eg. eternity rings or rings with decorative shanks.
Please note: There may be additional charges for any work carried out.
We have tried to note as much information as possible. Some carat weights are estimations due to the stone being mounted when calculated. Weights and dimensions will also be approximate. The colour and clarity estimations are completed by our in house, qualified professionals unless otherwise stated by independent valuers. For example: GIA
Pieces on our website are also available to purchase in our physical store location, we endeavour to remove items off the website as soon as they have sold, however sometimes there can be anomalies during peak periods. On the occasion of a customer purchasing an item through the website that has already sold we will refund the customer the full amount as quickly as possible.
Our images are taken in house and we endeavour to match the likeness of the item as closely as possible. Should you require more images, please contact us here.
All items comes with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.
All our watches are fully serviced before they are displayed and come with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.
We provide 30 day refunds for all orders placed online. If the return exceeds the 30 day window, you will only be entitled to an exchange or credit note. For in-store purchases, we do not give refunds; however, we will gladly exchange or raise a credit note within 28 days of purchase. Credit notes are only valid up to 1 year after the credit note is raised. Items must be returned in the same condition as when purchased and any alterations as requested by or carried out by the customer will void the right to return. The return cost is to be incurred by the customer and it is recommended the item is shipped with appropriate insurance cover as we (Powells Jewellery) will not be held liable for damages or items being lost in transit.
All our deliveries over £100 and within the UK are free of charge, delivery is subject to stock availability and we aim to deliver within 3 working days. Should there be a delay we will get in touch with you.
We also offer local delivery, within a postcode catchment area which you can check at the checkout in the shipping section. A member of staff will contact you to arrange personal delivery of your item.
All items are packed in-house, we send everything fully insured and posted using Royal Mail Signed For Next Day delivery that will require a signature upon receipt. Should you require delivery on a particular day please let us know and we will endeavour to meet your needs, you can do this by ‘leaving a note on your order’ on the shopping cart page, or you are welcome to call or email us.
Should you require overseas shipping please contact us for a quote. Customs and duty fees are the responsibility of the buyer so please check this in advance of your purchase.
We offer a click and collect service free of charge, if required for a particular day please get in touch with us. Otherwise we aim to get orders ready for collection for the next working day. Please bring along with you a valid form of ID to match your order details for collection.
All of our items are newly crafted and as such you will receive them in new condition. Should you you have any queries about an item, please get in touch with us, we are happy to help.
We comply with the Data Protection Act 1998 and the GDPR rules 2018 and will take responsible precautions to ensure that your data is kept securely. You are entitled to be provided with details of the data that we hold about you upon request.